Chatbots for business: a new support standard

August 4, 2017May 22, 2019

If you’re wondering what’s next in the evolution of customer service technology, look no further than the closest chat window. Chatbots for business are taking off as companies large and small recognize their multitude of benefits. They’ve been driving higher conversion rates, deflecting low-priority tickets, and saving on costs. The results have been so promising that Gartner predicts 85% of customer interactions will be powered by chatbots in 2020. While traditional support channels like phone and email are still great ways to get in touch with a human representative, messaging and chat apps are increasingly becoming the preferred method of communication. According to a study...

Google launches Adblocker in Chrome Dev and Canary for Android

August 4, 2017April 14, 2021

Google announced some time ago that it had plans to integrate an adblocker into the Chrome web browser. Google, being an advertising company first and foremost, at least when it comes to revenue generation, faces troubling times ahead caused largely by the increasing popularity of content blockers. The idea that Google came up with was to block the most annoying advertisement in Chrome by integrating an ad-blocker natively into the browser. The company hopes that this will slow down or even reverse the use of third-party content blockers, and improve the acceptance rate of advertisement on the Internet at...