Expand Zendesk with apps and integrations

March 22, 2018April 14, 2021

There is almost 700 apps and integrations available in Zendesk. With these extensions you can expand Zendesk even more and resolve customers, and yours, issues better. Best of all, most of these apps are totally free for you. Let’s now take a better look at four great app, Pathfinder, JIRA, TimeTracking and Unbabel. Pathfinder The Pathfinder app displays a timeline of customers web page visit. App displays user activity within a 30 minutes before and after a ticket is filed.When viewing a ticket, the Pathfinder app allows your agents to see which Help Center articles and community posts customers...

Introducing Zendesk message

March 22, 2018April 14, 2021

With consumer messaging apps on the rise, businesses have begun to connect with customers on crowing number of channels. According to many studies, customer support requests through mobile messaging apps will exceed requests for customer support through traditional social media. In addition, those aged 13 to 24 spend much more time in messaging apps rather than email, according to a recent App Annie report. 6 of the 10 most globally used apps are messaging apps. Businesses need to be able to respond to this development. That’s where Zendesk Message comes in. Zendesk message is a messaging product that helps...