When you think about your best customer service experience,  what comes to mind? Maybe it was the barista who knew your name and just how you like your latte. Or that time you called customer support, and the agent sympathized with you, then went out of their way to fix the issue.  An excellent customer experience can change the way customers think about a company. It can also build loyalty. The keys to great customer service Channel choice Empathy Customer-centricity Proactice support Personalization Speed Self-service Empowered agents Collaboration Agility 1. Serve your customers in the channels of their choice...