📍”Pain Point” is a problem that customers face for some reasons that cause negative feelings or make life more difficult. If you compare pain point to the goal of many organizations that want their customers to feel good about their brand, it’s not wrong to say that pain point is the opposite of building a good brand image. For this article, let’s delve into customer service pain point, both from a business owner’s perspective and from a customer experience perspective, and how Zendesk can help. Pain Point in Business Owner’s Corner 1. Customers are not satisfied with the service....