ShopBack is the No. 1 rewards and discovery platform in Asia Pacific, enabling savvy shoppers to earn cashback while delivering performance-based marketing solutions to merchants. With an offer almost too good to be true, its customer service has to follow suit. ShopBack’s automation and AI integrations swiftly solve 70% of its customer queries, allowing agents to focus on dealing with more complex issues and to specialize in various customer care areas. https://www.youtube.com/watch?v=AhO9vDo8kvk “From seamlessly integrating with our back-end systems to revamping our help center and inspiring us to pursue our chatbot initiative—our partnership with Zendesk has had a significant...