Leaders must always thinking about how to move their company ahead while navigating a constantly changing world. Many organizations are deferring new projects until the picture is clearer, so they are looking for areas where they can make present investments, such as in customer experience. What is the significance of CX? When it comes to human contacts, it’s quality, not number, that counts the most—now more than ever. Invest in CX to grow your bottom line and secure leadership backing Delivering subpar experiences carries a significant risk. Customers have become more picky as a result of the epidemic, according...