5 tips for improving your customer self-service strategy What is customer self-service?  Customer self-service is the process by which customers resolve their own problems without help from a support agent.  With today’s self-service tools, self customer service isn’t relegated to one platform. A customer can chat with a bot on your mobile app that connects that customer with a help center article. Your company can follow up via automated text message to see if the customer got answers they needed. If not, the customer can schedule a call with a support representative at their convenience. The foundation of a...