3 ways to say no to customers in a positive way If you’re wondering how to say no to a customer without causing a stir, you’re not alone. Saying no is a lot more fraught than it used to be. In the past, when you couldn’t meet a customer’s demands, you might face anger or irritation and feel stressed out. Facing verbally or physically abusive customers was rare. While bad customer behavior is on the rise, most consumers still accept that they can’t get their way all the time. It’s more important than ever for customer service representatives to...