In a situation where your agent receives an email from a customer, but the customer doesn’t receive the email you replied from Zendesk. As a result, This kind of situation can cause communication disruptions and negatively affect your business. First of all, you need to understand that email interactions are done through triggers. However, the failure of your customers to receive your email in Zendesk can be caused by other reasons. To resolve these issues. Then, follow the troubleshooting steps in this article. Step 1: Make sure your triggers are activated Usually, on Zendesk systems, emails are sent through...