In today’s fast-paced world, businesses strive to provide exceptional customer service and increase customer engagement to stay ahead of the competition. So This year  Zendesk introduced a new feature called Proactive Messages on April 23th. This article will provide you with a detailed introduction to this feature. What are Proactive Messages? Proactive messages refer to sending targeted messages to customers before they contact you. These messages can provide assistance, personalized greetings, and more. It also anticipates customer issues in advance, enhances customer engagement, and enables more personalized customer service. How to use Proactive Messages? You can choose which customers...