Imagine a magical place where you can see and have insight into all customer feedback in one. Central location—whether that feedback came from email, phone calls, chats, or even social media comments. This enchanted, centralized forest of feedback and user suggestions enables support agents to interact with online customers on active support channels, and to work together within a single software solution. And feedback is power. Feedback can be measured to see which channels are the most popular and which need to be optimized to meet your company goals. The magic of customer feedback software is that you can...