The Zendesk event on April 17th, 2024 in Hong Kong was truly impressive! Generative AI has always been a hot topic, but we’ve struggled to find practical use cases for it. Zendesk Advanced AI changes that. By applying ChatGpt Generative AI, Zendesk Advanced AI goes far beyond just a smart linguistic chatbot. It saves tremendous time by automatically suggesting intents and answers to your chatbot flow. You can even generate knowledge articles from conversations between your agents and customers. This function optimizes your operation cost significantly.   But that’s not all, Zendesk Advanced AI also takes care of your...