Many Zendesk users are wondering how can they engage with customers by sending outboud messages through various Social Messaging channels such as LINE, Whatsapp, Facebook Messenger, WeChat, X, Instagram and In-App Messaging. After the status of a ticket changed to “Closed” in Zendesk, we are unable to send messages to customers or send marketing campaigns to our customers in bulk by segments in order to create an engagement with customers. This is the pain point every Zendesk users are aware of. Hence some brands or businesse normally find workaround solutions, e.g. by separating LINE or Social Messaging channels among...