In today’s competitive landscape, delivering an outstanding customer experience (CX) is more crucial than ever. Businesses need to offer seamless and efficient customer support to stand out. Zendesk, a leader in customer service software, is continuously innovating to help businesses exceed customer expectations. Let’s dive into how Zendesk’s latest features are transforming customer support and elevating CX. Unified Agent Workspace: Streamlining Customer Interactions One of the standout features of Zendesk is the Unified Agent Workspace. This nifty tool brings all communication channels—email, chat, social media, and phone—into a single interface. Agents no longer need to juggle multiple platforms, making...