The CRM process is a strategy for keeping every customer interaction personalized and meaningful that consists of five main steps. Consumers today expect a personalized customer experience catered to them as individuals. In order to meet these expectations, you need to understand what your audience wants and needs, and you must understand how to deliver on those needs better than your competition. The CRM process helps your organization achieve these goals. What is the CRM process?The CRM process is a strategy for keeping every customer interaction personalized and meaningful that consists of five main steps. A customer relationship management...