To keep up with the ever changing customer support landscape, businesses are increasingly relying on AI-powered solutions to enhance their service. One of the latest advancements in this area is Zendesk’s AI-powered QA solutions: Voice QA and QA for AI agents. These tools are designed to ensure that your AI-driven interactions are not only efficient but also maintain the high quality your customers expect. Let’s explore what Voice QA and QA for AI agents are, how they work, and the unique features that make them essential for modern customer support teams.  What is Voice QA? Voice QA, or Quality...