In today’s dynamic business climate, keeping up with customer demands is more important than ever. One of the best ways to ensure your team is ready to meet these demands is through strategic workforce planning. But what exactly is workforce planning, and how can it benefit your organization? Let’s break it down, covering what workforce planning is, the benefits it offers, some best practices, and how Zendesk can help you make the most of it. So, What is Workforce Planning? Workforce planning is all about making sure you have the right people with the right skills in the right...