In the quickly shifting customer service landscape, staying ahead of the curve is crucial. One of the most exciting developments reshaping customer experience (CX) is the rise of autonomous AI agents. These advanced tools are more than just another piece of tech—they’re revolutionizing how businesses interact with their customers, offering new levels of efficiency, personalization, and scalability that were once just dreams. Let’s explore what autonomous AI agents are all about, why they’re such a big deal for CX, and how Zendesk can help you make the most of them. What Are Autonomous AI Agents? Autonomous AI agents are...