The retail industry is undergoing a significant transformation, and at the heart of this shift is artificial intelligence (AI). With its ability to analyze data, predict trends, and automate processes, AI is helping retailers not only meet customer expectations but also set new standards for customer experience (CX). Let’s explore how AI is revolutionizing the retail landscape and how Zendesk can support businesses in this evolution. How AI is Changing Retail AI has become an essential tool in the retail sector, enabling businesses to deliver smarter, more meaningful interactions. Here’s a closer look at its impact: 1. Personalized Shopping...