Customer service is undergoing a transformative shift, thanks to the rise of artificial intelligence (AI). While many think of AI in terms of chatbots, its potential in customer service extends far beyond. AI tailored specifically for customer experience (CX) can elevate every interaction, making it faster, smarter, and more meaningful. Zendesk is at the forefront of this movement, offering advanced AI solutions that are easy to implement, incredibly effective, and designed to transform your customer service operations. Why AI Tailored for Customer Service Matters Unlike generic AI tools, AI designed specifically for customer service fits seamlessly into the workflows...