Nowadays, customers expect quick and seamless interactions with businesses. Gone are the days of long wait times and frustrating back-and-forth emails. Chatbot automation is changing the game by providing instant, intelligent responses that keep customers happy and businesses running efficiently. But what exactly is chatbot automation, and how can it benefit your business? More importantly, how can a platform like Zendesk help you implement this technology to enhance customer service? Let’s dive in. What is Chatbot Automation? At its core, chatbot automation refers to AI-powered bots designed to interact with customers, answer questions, and handle routine tasks—without human intervention....