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“Zendesk is more than a ticketing platform, and it’s also an advocate of self-help. The ease of integration is veryRead More -
Did you know? According to the survey, 61% of customers are satisfied with communicating with a staff member by email.44%Read More -
Did you know? Zendesk Agent Workspace now includes Live chat and Messaging Conversations search capabilities! Because many companies have more customers.Read More -
When people want things, they want them now and no one understands this better than online marketplaces. Bukalapak, Indonesia’s largestRead More -
Zendesk introduces skin tone-based emoji selection feature Meet the needs of a wide variety of users
interested in and pushed for equality in many countries around the world for quite some time. Because the difference inRead More -
When you think about your best customer service experience, what comes to mind? Maybe it was the barista who knewRead More -
Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution. If you asked meRead More -
Editor’s note: This blog post is a little old. For the most up to date info, read our article All newRead More -
What is customer experience? What is a good customer experience? Why is the customer experience so important? All your CXRead More -
Today, customers are always expecting how fast and convenient the business responds to their request. According to the CX TrendsRead More -
How to track and leverage customer data to improve CX. Knowledge is power, especially in the world of customer service.Read More -
Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within ZendeskRead More
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