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What is a help desk? Why is a help desk important? What is the best help desk software? Your helpRead More
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Experts share the CX strategies that make a real difference. A lot of companies react to growth pressures by trimmingRead More
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Lasting loyalty can’t be bought—it has to be earned. Find out how it’s done. Customer loyalty vs. customer retention: What’sRead More
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What’s the best way to track how well we perform in customer service? Customer service metrics are valuable, but which ones doRead More
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Find out how an omnichannel customer experience can streamline your contact center operations and make life easier for both customersRead More
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Customer behaviour analytics refers to data sourced from the various touchpoints of customer relationships. Now, more than ever, the customerRead More
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It’s not difficult to imagine why customers and businesses would be interested in having seamless conversations across channels, but it’sRead More
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5 signs it’s time to consider an omnichannel solution If any of these scenarios sound familiar, it may be timeRead More
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Learn how omnichannel differs from multichannel and what a good omnichannel experience looks like. High performing teams are more thanRead More
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What is a ticketing system? A help desk ticketing system (support ticket system) is help desk software that collects and tracks allRead More
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Introducing : “Help-desk software” that creates better customer experiences for your business ! What does help desk software do? ARead More