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ZENDESK SUPPORT : The core of customer support A fully integrated ticketing system is the first step to building aRead More -
When most people refer to a CRM (customer relationship management) they’re referring to software or a tool that enables themRead More -
Deliver rich conversational experiences that are connected everywhere — from WhatsApp and Instagram to your own websites and mobile apps.Read More -
Customer should have the chance to choose the easiest path to whatever their goal is. Usually this means solving theirRead More -
When does artificial intelligence stop being more of a tool and become more like a coworker? Machines can already drive,Read More -
These days AI is changing the customer experience in many ways. AI-powered chatbots and virtual assistants can answer questions thatRead More -
Smile. Use the customer’s name. Customer is always right. Always say thank you. These are well-known and important rules forRead More -
An AI chatbot is a computer program than can have a conversation with a human by text or audibly. AnRead More -
Cloud-based softwares, also called Software as a Service (SaaS), aren’t any particular application but instead a general approach to accessingRead More -
These days, chatbots are automating customer service around the world. Bots are on the customer service front lines more oftenRead More -
There are many different ticketing systems available to choose from. Not all of these ticketing systems are equally good, butRead More -
It is well known that investing in self-service can help improve a company’s customer experience. According to Zendesk, tickets withRead More
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