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Solving customer problems can feel like having superpowers. Not all heroes wear capes, but it would be nice to giftRead More -
There is one thing that you can do that almost guarantees that your customer will want to come back andRead More -
Self-service is a recent trend in the customer service nation. A majority of customers would rather figure things out onRead More -
Even in the age of email and social media, customers still prefer to use the phone for communicating with companies.Read More -
Would it be helpful if you had a way to reach out to your customers before they need to reachRead More -
Up to 73% of consumers say that they want the ability to solve issues on their own, which is whyRead More -
There is almost 700 apps and integrations available in Zendesk. With these extensions you can expand Zendesk even more andRead More -
With consumer messaging apps on the rise, businesses have begun to connect with customers on crowing number of channels. AccordingRead More -
These days customers are getting more independent in solving problems on their own. In fact, 90% of consumers expect aRead More -
New or smaller businesses often face a puzzle when thinking about channel selection. The number of communication channels available canRead More -
Offering customers live chat will often require some balancing. Different stakeholders will have different views as to where itRead More -
Nowadays customer service softwares, like Zendesk, collect more and more data on customers and also customer service agents. But whatRead More
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