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Smile. Use the customer’s name. Customer is always right. Always say thank you. These are well-known and important rules forRead More -
An AI chatbot is a computer program than can have a conversation with a human by text or audibly. AnRead More -
Cloud-based softwares, also called Software as a Service (SaaS), aren’t any particular application but instead a general approach to accessingRead More -
These days, chatbots are automating customer service around the world. Bots are on the customer service front lines more oftenRead More -
There are many different ticketing systems available to choose from. Not all of these ticketing systems are equally good, butRead More -
It is well known that investing in self-service can help improve a company’s customer experience. According to Zendesk, tickets withRead More -
Almost all of us have been using ticketing system at least couple times. You often don’t even know yourself whenRead More -
Zendesk offers many benefits that traditional CRM help desk softwares don’t have. Traditional CRM help desk functionality can provide goodRead More -
What is help desk software No matter if you call it help desk, service desk, or support desk software, allRead More -
These days customers want to find answers online, until they feel the need to talk to a human. They expectRead More -
When it comes to online customer service, the fundamentals remain the same while many of the specifics undergo dramatic changes.Read More -
Many people think that the closer the help desk is the slower the support seems. However, response times relation toRead More
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