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TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look atRead More
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Learn how self-service support and agents can work to provide an exceptional service experience that keeps customers coming back. ToRead More
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The New Way of CX As a business owner, it is indeed important to pay attention to consumer behavior trends,Read More
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ShopBack is the No. 1 rewards and discovery platform in Asia Pacific, enabling savvy shoppers to earn cashback while deliveringRead More
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WeChat is a popular communication platform from China with over 963 million users worldwide, making many businesses wanting to tapRead More
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If you are one of those who are still hesitant about whether AI Chatbot is right for your business? ThisRead More
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Forty-two percent of people worldwide have a smartphone, and 87 percent of smartphone owners use messaging.Let those numbers sink in forRead More
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📍”Pain Point” is a problem that customers face for some reasons that cause negative feelings or make life more difficult.IfRead More
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“Zendesk is more than a ticketing platform, and it’s also an advocate of self-help. The ease of integration is veryRead More
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Did you know? According to the survey, 61% of customers are satisfied with communicating with a staff member by email.44%Read More
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Did you know? Zendesk Agent Workspace now includes Live chat and Messaging Conversations search capabilities! Because many companies have more customers.Read More