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When people want things, they want them now and no one understands this better than online marketplaces. Bukalapak, Indonesia’s largestRead More -
Zendesk introduces skin tone-based emoji selection feature Meet the needs of a wide variety of users
interested in and pushed for equality in many countries around the world for quite some time. Because the difference inRead More -
When you think about your best customer service experience, what comes to mind? Maybe it was the barista who knewRead More -
Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution. If you asked meRead More -
Editor’s note: This blog post is a little old. For the most up to date info, read our article All newRead More -
What is customer experience? What is a good customer experience? Why is the customer experience so important? All your CXRead More -
Today, customers are always expecting how fast and convenient the business responds to their request. According to the CX TrendsRead More -
How to track and leverage customer data to improve CX. Knowledge is power, especially in the world of customer service.Read More -
Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within ZendeskRead More -
Chat and messaging are already common features of many websites and apps—learn why certain types of conversations provide a betterRead More -
First time shopping for a CX solution? We’ll tell you about a few important features you may be overlooking. NearlyRead More -
If you’ve ever used live chat, you know how easy it is to get in touch with customer service reps. HappyRead More
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