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The benefits of customer relationship management (CRM) systems are now widely known. However, just because you’ve integrated a CRM systemRead More -
Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them toRead More -
How are customer success and customer experience different? If you don’t know the answer to this question, you’re certainly notRead More -
The popularity of digital assets today reflects the changing needs and behaviours of financial services users. According to the GlobalRead More -
Retaining existing customers is just as important as acquiring new ones. Sales and support can work together to acquire newRead More -
The key trends you can’t ignore if you want to be ready for the 2022 sales market.We’re well into 2022,Read More -
The CRM process is a strategy for keeping every customer interaction personalised and meaningful that consists of five main steps.Read More -
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.Read More -
What is a customer experience transformation? First, let’s start with what the customer experience is: it’s everything related to aRead More -
3 ways to say no to customers in a positive way If you’re wondering how to say no to aRead More -
5 tips for improving your customer self-service strategy What is customer self-service? Customer self-service is the process by which customersRead More -
Cross-border e-commerce customer service strategy From the past COVID-19 outbreak, E-commerce business grows up to 5 times. Due to variousRead More
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