Zendesk is one of the popular customer service software. Agents can interact with customers through various channels and provide them with information quickly. However, an agent may not always be able to resolve the issue right away. They also need to coordinate across internal teams or forward data to another system. Integration between Zendesk Support and CRM systems Integration of Zendesk Support with other systems for easy synchronization, such as CRM, ERP, Database, In-house Software, and so on. They came into a powerful role in order to reduce the organization’s problem of a gap between systems, which included manual processing of tickets, and...
Continue readingHaWooo + Zendesk Sell : Scaling up business in the SEA Market
HaWooo runs a Cross Border e-Commerce business, Providing Taiwan, Japan, China, the USA, and Korea brands with one-stop vertical solutions to successfully operate the cross-border business in a cost-effective way. So far selling more than 250 authentic, high-quality, and culturally distinctive brands in Malaysia. Product lines include things for skincare, supplements, mom&baby products, food, and lifestyle brands. A sales channel for HaWooo includes its website in addition to online stores like Lazada and Shopee. HaWooo wants to sell the market to Malaysia in order to use Malaysia as a major hub for extending the sales platform to other countries...
Continue readingPovison X Zendesk : Way to Boost Sales Efficiency
Forrester predicts that Cross Border purchases will comprise 20 percent of all worldwide e-commerce in 2022, with sales of $627 billion. It means that Cross Border E-commerce business continues to grow, because of enhanced localization, more payment options, the ease of ordering via mobile, making it easier for consumers to buy things from around the world. The way to boots sales efficiently and to be successful in Cross Broder E-commerce, not only need to concern about the product, competitors, market, promotion channels or transportation, but customer service is also one of the most important factors that should not be...
Continue readingDesignLibro: A data integration for seamless experience
DesignLibro, an online start-up seller that is recognized as a top seller on marketplaces like Amazon. They sells pet supplies, home and kitchen, appliances, and home décor items under the brands Petlibro and Toppin. Therefore, they started operations in 2020 and reached the North American market. As a result, the company continued to grow, therefore DesignLibro needed a support system and data integration to serve their growing number of clients and be able to improve their customer service. “The key of customer service is punctuality and delivering complete solutions to customers in order to acquire the trust of customers.”...
Continue readingGLICO
Demeter ICT assists GLICO in new process design across the office in Bangkok and Jakarta. ...
CENTURY GROW
Demeter ICT helps Century Grow to design the new process and implementation. The training was conducted based on the new business process. The efficiency improvement was proven and indicated the Zendesk business value back to the Head Office in China. ...
2C2P
During the implementation, Demeter ICT was involved in a design workshop to come up with new business processes, system configuration, testing, training, and Go-Live Support....
Bitkub
One of Thailand’s top cryptocurrency exchanges, Bitkub broke seed-funding records when it was first launched in 2018. We asked its co-founder and CEO Atthakrit Chimplapibul about Bitkub’s origins, its education-first approach to customer acquisition, and how blockchain technology can change the world....
TRUE
Demeter ICT helps TRUE implement the Zendesk system....