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Category: Zendesk Stories ZH

data integration

DesignLibro: A data integration for seamless experience

DesignLibro, an online start-up seller that is recognized as a top seller on marketplaces like Amazon. They sells pet supplies, home and kitchen, appliances, and home décor items under the brands Petlibro and Toppin. Therefore, they started operations in 2020 and reached the North American market. As a result, the company continued to grow, therefore DesignLibro needed a support system and data integration to serve their growing number of clients and be able to improve their customer service. “The key of customer service is punctuality and delivering complete solutions to customers in order to acquire the trust of customers.”...

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PANUS ASSEMBLY Co., Ltd. – Goes Global with Google G Suite

PANUS ASSEMBLY Co., Ltd. – Goes Global with Google G Suite This time, Demeter ICT had the opportunity to talk to Mr. Phol Promsuwan – Intelligent Mobility Business Manager from PANUS ASSEMBLY, a manufacturer of transportation equipment, providing high-quality transportation and logistics services. Nowadays, business trends have to move into Cloud base, so they chose Google G Suite to help and increase work efficiency within the organization. With over 45 years of experiences, PANUS has grown to be the largest trailer and semi-trailer manufacturer in Thailand. There is also a continuous expansion of the product line, including vehicles used...

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KUDOS – 6 Years with Google G Suite

KUDOS (C.I.T. Corporation Co., Ltd.) – 6 Years with Google G Suite CIT Corporation Co., Ltd. is one of Thailand’s largest companies in this domain. Their brightest spot lies in sanitary business, in which they are fortunate to have well positioned their flagship KUDOS brand. All KUDOS products are designed for life and manufactured to meet the highest international specification standard. We had the opportunity to talk with Mr. Paiboon Lertwongkornkit – Senior Vice President from CIT Corporation Co., Ltd., as known as the brand KUDOS, a supplier of high quality bathroom accessories. He talked about the previous email system...

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Supalai – Trust in Google G Suite

Supalai Public Company Limited – Trust in Google G Suite Supalai Company Limited, one of the largest real estate development companies in Thailand, recognized the importance of reducing corporate cost and work qualities by started to use Google G Suite in 2016. The company was listed on the Stock Exchange of Thailand. Has visions to be a leader in creating innovation and adding value, which can be seen that every project of Supalai would deliver good quality residences to customers by operated with effective cost management and created the highest value for customers. Plus, Supalai still generated good returns...

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PTG Energy Public Company Limited: Transforming the workplace collaboration by G Suite

Case Study | G Suite What they want to do Improve email stability and reliability Meeting arrangement via calendar Easy Collaboration among the functions and remote sites. What they did Chose to G-Suite for better communication and collaboration across locations. What they achieved Stable and reliable email system that allows easy access. Reduce the cost of software license, worksheet, office system and file server. Better collaboration across all organizational units. Better communication nationwide by G Suite. About Demeter ICT Company Limited Demeter ICT is a Google Cloud Partners, specializing in G Suite. With workplace transformation expertise, Demeter ICT not...

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Teerachai Steel Corporation: Transforming the workplace collaboration by G Suite

Case Study | G Suite What they want to do Improve working processes among the staffs across a company. Eliminate the non-valued workload inside an organization. Get rid of information and content silo and move to “Single Source of Truth” approach. Access organization data from anywhere, anytime and any device. Have a better communication among the team members and across the locations. What they did Switched to G Suite for better collaboration across the organization with new designed business processes. What they achieved Better streamlining business processes in place. Less paper works among the team members. The new processes...

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5 best practices for designing a knowledge base

As of late, customers are expressing their strong, independent selves by helping themselves and solving problems on their own. In fact, 90% of consumers expect a brand or organization to offer a self-service customer support portal for just this reason. However, simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. If your knowledge base design is lackluster, it could make for a poor impression. When designing your knowledge base, it’s important to keep discoverability and simplicity top of mind. The best knowledge bases are intuitive, accessible, and simple. Read...

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