Imagine a magical place where you can see and have insight into all customer feedback in one. Central location—whether that feedback came from email, phone calls, chats, or even social media comments. This enchanted, centralized forest of feedback and user suggestions enables support agents to interact with online customers on active support channels, and to work together within a single software solution. And feedback is power. Feedback can be measured to see which channels are the most popular and which need to be optimized to meet your company goals. The magic of customer feedback software is that you can...
Continue readingE-commerce seller attention! A secret to improve customer service.
In the current digital world, online shopping is a simple thing for everyone. With the rise of e-commerce platforms, more and more merchants have joined the ranks of e-commerce. Lazada, as a well-known e-commerce platform in Asia. Merchants do whatever it takes to keep customers: the most important thing is the quality of customer service. Customers will be satisfied if the customer service is good. When customers are satisfied, they will choose your products. You can use Zendesk to improve customer service, hold customers, and win the competition. What is Zendesk? Zendesk is a customer service platform where you...
Continue reading3 tips AI help financial service to cut the costs
Financial services are at a pivotal point in the industry. The meteoric rise of NFTs and cryptocurrency has given way to rumblings of a pending recession, with the collapse of several notable banks in recent months. As we emerge from the pandemic, some things haven’t changed: telecommuting is the new normal, and customers expect to connect with your company on their mobile devices. That means financial services: sales, claims, services, and transactions need to happen securely across digital channels. Customers must be able to get the information they need, on demand. And while there’s increasing pressure to cut costs,...
Continue readingA new way to build better customer experience
In today’s era of digital customer services, customer needs are different from the past. Customer experience (CX) is a critical part of brand strategy for gaining lasting customers and driving business growth. With the recent need for brands to shift their focus to digital experiences to reach customers, CX has become the key driving factor behind a customer’s decision to choose your brand over your competition. Companies need an effective tool to improve customer experience in order to win competitions and catch out customers. What CX Broadcast can help? Manage Data and Customize Target Group Efficiently manage data and...
Continue readingWhy does digital customer service matter for the fintech?
As the world turned digital, the fintech industry was ready to ride the wave. But there are now so many players in the digital space, there’s fierce competition to keep and acquire new customers. The biggest reason fintech businesses struggle is the quality of their customer experience. To provide top-notch customer experiences, businesses need to have a customer support solution to keep customers loyal. What is digital customer service? Digital customer service is the support a company offers to customers via digital channels, like email, chatbots, and self-service. While many companies still offer phone support, digital customer service is...
Continue readingHow to make E-commerce superb than your competitors by Sunshine Conversations?
The Sunshine Conversations (also named as SunCo) is a messaging platform for innovative conversational experiences that enables businesses to communicate with their customers across all popular messaging channels.Its rich APIs allow for conversation management, rich messaging, user metadata collection, account management and more. SunCo offers e-commerce businesses the ability to seamlessly integrate their preferred CRM systems, such as Zendesk, third-party chatbots, and other tools, to effectively engage with customers through messaging channels. By utilizing SunCo, businesses can enhance their customer experience, while also benefiting from the convenience and speed of the platform. Additionally, SunCo helps to decrease customer service agent...
Continue reading5 ways to boost e-commerce customer engagement in 2023
In this new world, customers have sky-high expectations of service. It’s no longer enough to offer great products—customers demand great experiences on every channel, on their own terms. What is customer engagement? Customer engagement is the ongoing interactions between a brand and a buyer across various customer communication channels such as ecommerce websites, social media, advertising, email, live chat, phone support, and more. Some customer engagement examples include: Exclusive promotional offers or discounts for loyal customers Timely push notifications Personalized welcome messages for new customers It’s easy to lump customer engagement, experience, and satisfaction together. And while these concepts...
Continue readingZendesk AI: Shaping the future of customer experience
Nowadays, the customer experience is changing. Advances in technology such as Zendesk AI, combined with new and ongoing business challenges, that put us all under pressure to continue to evolve, improve, and do more for our customers. Many businesses have managed through supply chain disruptions, rising costs, and the ongoing shift into the digital landscape. All while under a cloud layer of ongoing economic uncertainty. Companies are faced with tightening margins and cutting costs. Meanwhile, consumer expectations continue to rise. Businesses will anticipate and efficiently respond to customer needs to build strong relationships and drive profitable growth. Zendesk Relate 2023...
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