What is customer experience (CX) The Customer experience (CX) refers to how a business engages with customers throughout their buying journey, including marketing, sales, and customer service. It encompasses the overall impression customers have of your brand based on their interactions. According to the current customer experience trends, cx is important for any business. Now, customers made it clear that they want a personalized customer experience, and are unable to wait for businesses to gradually understand this. Why we need to improve customer experience (CX) As products become more common, customers now prioritize their experiences with companies rather than...

Find out the ways for retailers to manage holiday ticket volume spikes with AI. For shoppers, the holidays are a time to be merry—with cash registers jingling and e commerce booming. However, this year, the golden quarter between October and December comes with a lump of coal in the retail stocking. Supply chain woes, understaffed teams, and changing customer behaviors are combining to create the storm of the century. How can retailers get ahead of the new challenges that face their CX teams during the holiday season? It comes down to working smarter—and that takes AI. Now can find...