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Category: Zendesk Updates EN

How to launch a digital customer experience transformation_eng

How to launch a digital customer experience transformation

What is a customer experience transformation? First, let’s start with what the customer experience is: it’s everything related to a business that affects a customer’s perception and feelings about it. As previously mentioned, that includes customer service, but it also touches on the purchasing experience, marketing efforts, advertisements, and so on. When that experience is working well, your customers will be pleased and your business will thrive.  But every business at some point will need to undergo a customer experience transformation. While transforming that experience isn’t for the faint of heart because it’s complicated and challenging, and it touches...

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3 ways to say no to customers in a positive way_eng

3 ways to say no to customers in a positive way

3 ways to say no to customers in a positive way If you’re wondering how to say no to a customer without causing a stir, you’re not alone. Saying no is a lot more fraught than it used to be. In the past, when you couldn’t meet a customer’s demands, you might face anger or irritation and feel stressed out. Facing verbally or physically abusive customers was rare. While bad customer behavior is on the rise, most consumers still accept that they can’t get their way all the time. It’s more important than ever for customer service representatives to...

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5 tips for improving your customer self-service strategy

5 tips for improving your customer self-service strategy What is customer self-service?  Customer self-service is the process by which customers resolve their own problems without help from a support agent.  With today’s self-service tools, self customer service isn’t relegated to one platform. A customer can chat with a bot on your mobile app that connects that customer with a help center article. Your company can follow up via automated text message to see if the customer got answers they needed. If not, the customer can schedule a call with a support representative at their convenience. The foundation of a...

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Cross-border e-commerce customer service strategy

Cross-border e-commerce customer service strategy From the past COVID-19 outbreak, E-commerce business grows up to 5 times. Due to various factors that facilitate consumers such as the development of smartphones, modern communications, various payment systems, lower shipping costs and governments in some countries supporting the establishment of warehouses, etc. Therefore, trade is not only confined to the country, but also expanding to the world. Including the emergence of e-Marketplace that collects products from various sources around the world in one place, the potential Cross-border e-commerce countries in the Asia-Pacific region are China, India, Vietnam and Indonesia. To continuously grow...

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What opportunities are retailers missing in the digital transformation era?

What opportunities are retailers missing in the digital transformation era? Retailers  can get a head start on Instagram and other instant messaging apps, in order to make their customer service outstanding. This year’s National Retail Federation (NRF) event takes a break because of the pandemic that has turned the retail industry upside down and focuses on responding to change.  The world’s largest retail trade association invites industry experts to share their stories and advice about how to adapt to the new normal to cater consumers and adopt new communication channels. From adapting to the capabilities of e-commerce to seeking...

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Povison X Zendesk : Way to Boost Sales Efficiency

Forrester predicts that Cross Border purchases will comprise 20 percent of all worldwide e-commerce in 2022, with sales of $627 billion. It means that Cross Border E-commerce business continues to grow, because of enhanced localization, more payment options, the ease of ordering via mobile, making it easier for consumers to buy things from around the world. The way to boots sales efficiently and to be successful in Cross Broder E-commerce, not only need to concern about the product, competitors, market, promotion channels or transportation, but customer service is also one of the most important factors that should not be...

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Zendesk packages for SMB

Zendesk for SMB: Let’s get started

If you just started your business, you and your team are working hard. Give them the gift of efficiency with “Zendesk for SMB package”. Zendesk is powerful, but easy-to-use. It’s designed to help your team work better together. With Zendesk, your customers can easily reach you via whatever channel suits them best. Such as chat, tickets, email, phone, help centers or communities while still getting that personalized touch from your team. Get ready for your small, nimble team to shine. Moreover, with Zendesk support, you can discover trends and monitor the impact of your operational changes. You can see...

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2022: The year of customer service-led growth

Leaders must always thinking about how to move their company ahead while navigating a constantly changing world. Many organizations are deferring new projects until the picture is clearer, so they are looking for areas where they can make present investments, such as in customer experience. What is the significance of CX? When it comes to human contacts, it’s quality, not number, that counts the most—now more than ever. Invest in CX to grow your bottom line and secure leadership backing Delivering subpar experiences carries a significant risk. Customers have become more picky as a result of the epidemic, according...

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DEMETER ICT was announced as the No.1 Premier Implementation Partner of Zendesk

On January 10, 2022, Zendesk held the SKO 2022 event, Demeter ICT Company Limited was announced by Zendesk as the “No. 1 Premier Implementation Partner” in Thailand and Asia-Pacific region. It was also recognized as a “High Growth Partner Of The Year”. Zendesk Sales Kickoff (SKO) is an annual event at which Zendesk leadership and partners gather to reflect on the previous year’s achievements, provide invaluable product insights, release new updates, and recognize top partners for various accolades. Demeter ICT has been providing Zendesk products since 2017 in Thailand and has continued to grow until now. We have been...

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