Facebook-f Youtube Linkedin
Search
Close this search box.
Facebook-f Youtube Linkedin
Search
Close this search box.

Category: Zendesk Updates EN

Voice Meets Digital: The AI Evolution of Modern Call Centers

Customer service has come a long way from the days of endless hold music and scripted responses. Today, the rise of AI-powered call centers is transforming how businesses interact with their customers, blending voice and digital channels to deliver faster, smarter, and more personalized support. This isn’t just a tech upgrade—it’s a shift toward creating seamless, human-like experiences that meet customers where they are. Let’s explore how AI is revolutionizing call centers and why Zendesk is leading the charge in this exciting space. How AI Is Changing the Call Center Landscape Call centers are evolving into intelligent customer experience...

Continue reading

AI as a Service: How AIaaS is Redefining Efficiency in Customer Experience

Artificial intelligence (AI) has become an essential tool for businesses looking to enhance efficiency, innovate, and stay competitive. Yet, implementing AI can feel like a daunting task, especially for companies without the resources to build their own systems from scratch. That’s where AI as a Service (AIaaS) steps in—a game-changing solution that makes AI tools and capabilities accessible, scalable, and easy to use. In this guide, we’ll break down what AIaaS is, how it works, and why it’s reshaping industries. We’ll also dive into how Zendesk leverages AIaaS to empower businesses to deliver smarter, more efficient customer experiences. What...

Continue reading

Enhancing your Zendesk with omni-channel commerce: CXBOX COMMERCE SOLUTION

In the fast-paced world of eCommerce, delivering great customer service can make all the difference. Many merchants choose Zendesk to increase the capabilities to cope with customer engagement via own brand.com and social messaging channels. However, handling customer inquiries from marketplaces, e.g. Shopee or Lazada, are still limited on Zendesk. CXBOX Commerce is here to help you manage customer inquiries from marketplace like Shopee or Lazada more efficiently, streamline your responses, and keep everything organized—all from one centralized platform, Zendesk. Whether you’re handling questions about products, order status, or returns, CXBOX Commerce brings all your customer interactions into one...

Continue reading

Transforming Customer Service with Automated Quality Management

Quality is at the heart of exceptional customer service. It’s the defining factor that turns an ordinary interaction into one that truly stands out. But let’s be honest—traditional quality management can feel like an uphill battle. Manual reviews, periodic audits, and feedback sessions are not only time-consuming but often fall short of addressing the bigger picture. This is where Automated Quality Management (AQM) comes in, revolutionizing the way businesses ensure consistent, high-quality customer experiences.   Let’s explore what AQM is, why it’s a game-changer, and how Zendesk helps businesses integrate it seamlessly into their workflows. Understanding Automated Quality Management...

Continue reading

AI-Powered Efficiency for Startups: How Technology Drives Smarter Growth

For startups tackling the fast-paced demands of today’s business world, efficiency is more than a goal—it’s a lifeline. Managing tight budgets, small teams, and growing customer expectations can be daunting, but artificial intelligence (AI) offers a transformative edge. Far from being just another buzzword, AI helps startups streamline their operations, gain valuable insights, and deliver outstanding customer experiences—all while conserving precious resources. Let’s explore how AI empowers startups to scale intelligently, and how Zendesk’s AI-powered tools can help businesses achieve just that. Why Startups Need AI to Thrive Startups are built on innovation and agility, but resource constraints often...

Continue reading

AI-Powered Retail: Delivering Smarter, Seamless Customer Experiences

The retail industry is undergoing a significant transformation, and at the heart of this shift is artificial intelligence (AI). With its ability to analyze data, predict trends, and automate processes, AI is helping retailers not only meet customer expectations but also set new standards for customer experience (CX). Let’s explore how AI is revolutionizing the retail landscape and how Zendesk can support businesses in this evolution. How AI is Changing Retail AI has become an essential tool in the retail sector, enabling businesses to deliver smarter, more meaningful interactions. Here’s a closer look at its impact: 1. Personalized Shopping...

Continue reading

Delivering Excellence at Scale: How Zendesk AI Optimizes QA Processes

Delivering exceptional customer service is a key driver of business success. However, ensuring consistent, high-quality interactions across all customer touchpoints can be a daunting challenge. This is where AI-powered Quality Assurance (QA) automation steps in, revolutionizing how businesses approach customer support. By automating QA tasks, businesses can significantly improve the efficiency of their support teams while maintaining a consistently high standard of service. Zendesk, with its innovative AI tools, is leading the way in this exciting transformation. What Is QA Automation in Customer Service? Quality Assurance in customer service involves monitoring, evaluating, and improving interactions between customers and support...

Continue reading

AI in E-Commerce: Enhancing Customer Experience and Boosting Loyalty

The e-commerce world thrives on innovation, and nothing embodies that spirit more than artificial intelligence (AI). With consumers expecting quicker, more personalized experiences, businesses are turning to AI to meet these demands. From smarter product recommendations to more responsive customer support, AI is reshaping how brands engage with their audiences. Let’s dive into how AI is transforming the e-commerce customer experience and how Zendesk is helping businesses harness its full potential.  AI: The Game-Changer for Modern E-Commerce Artificial intelligence isn’t just a buzzword—it’s the tool that’s helping e-commerce businesses better understand their customers and act on insights instantly. With...

Continue reading

The Future of Support: Why Zendesk AI Is a Game-Changer for Businesses

Meeting customer expectations has become more challenging than ever. In a world where instant responses and personalized service are now standard, businesses need smarter tools to stay ahead. Enter Zendesk AI, a game-changing solution that simplifies support, boosts efficiency, and creates better experiences for customers and teams alike. Let’s explore how Zendesk AI is shaping the future of customer service by empowering businesses to work smarter, not harder.  What Is Zendesk AI? Zendesk AI is an advanced suite of tools that blends automation, analytics, and artificial intelligence to enhance customer interactions. It’s designed to streamline workflows, deliver fast and...

Continue reading

สัมมนาฟรี ไม่มีค่าใช้จ่าย

Google Workspace Exclusive Talks:

The Secrets to Transforming Your Business to Success

มาร่วมปลดล็อกศักยภาพธุรกิจด้วยประสบการณ์การทำงานรูปแบบใหม่ที่เหนือความคาดหมายจาก Google

ลงทะเบียนเข้าร่วมฟรี
+66 2 030 0066 (Thailand)
+86 21 62319153 (中国上海)
+65 69794102 (Singapore)
support@demeterict.com

Headquarter:
43 Thai CC Tower, 7Fl., Room 074,
South Sathon Rd., Yannawa, Sathorn,
Bangkok 10120, Thailand

上海办事处:
上海市徐汇区沪闵路9339号3层301室

Singapore Office:
531A Upper Cross Street
#04-95 Hong Lim Complex
Singapore 051531

About Us

Career

Privacy Policy

Follow Us

Whatsapp
Youtube
Linkedin-in
Copyright © 2025 DEMETER ICT | Powered by DEMETER ICT