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Category: Zendesk Updates EN

From Automation to Personalization: How Zendesk AI Redefines Support

Customer service is undergoing a transformative shift, thanks to the rise of artificial intelligence (AI). While many think of AI in terms of chatbots, its potential in customer service extends far beyond. AI tailored specifically for customer experience (CX) can elevate every interaction, making it faster, smarter, and more meaningful. Zendesk is at the forefront of this movement, offering advanced AI solutions that are easy to implement, incredibly effective, and designed to transform your customer service operations. Why AI Tailored for Customer Service Matters Unlike generic AI tools, AI designed specifically for customer service fits seamlessly into the workflows...

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Optimizing Customer Service with WhatsApp Chatbots

Learn everything about WhatsApp chatbots: how they work, their four key advantages, and three essential steps to activate and streamline your customer service. Have you considered using the WhatsApp Business chatbot to simplify communication and enhance the customer experience? To celebrate the milestone of 5 million companies registering on the platform, this feature has been made available to users. This article will explain how WhatsApp chatbots work, how to activate them, and how they can help you reduce response times and provide 24/7 support to customers and prospects. How Does the WhatsApp Business Chatbot Work? Since its launch in...

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CXBOX COMMERCE: Enhancing Customer Satisfaction and Driving Repeat Purchases with Zendesk

Zendesk has consistently been ranked as a global leader in customer service systems, serving over 180,000 organizations worldwide across industries such as e-commerce, retail, logistics, services, and technology. Its market position as a platform for customer experience (CX) is well-established, offering integrated customer service functionalities. One of Zendesk’s key strengths lies in its ability to connect multiple communication channels—such as LINE, Facebook, WhatsApp, WeChat, and Instagram—to other systems like sales and marketing. This allows non-customer service teams to interact with customers seamlessly within a single channel. Additionally, Zendesk facilitates connections with e-marketplaces like Shopee and Lazada through API integration,...

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Navigating the Unknown: How Zendesk AI Helps Businesses Thrive Amid Uncertainty

The business landscape is more unpredictable than ever, with economic shifts, changing customer expectations, and sudden disruptions becoming the norm. To thrive in such conditions, businesses need tools that help them stay agile and prepared. Enter artificial intelligence (AI)—a game-changer that empowers companies to navigate uncertainty with confidence. AI’s ability to analyze vast amounts of data and generate actionable insights is reshaping how businesses anticipate and tackle challenges. Turning Data Into Predictive Insights AI helps businesses look ahead by analyzing data patterns and forecasting potential challenges. This predictive power equips organizations to make proactive decisions, reducing the likelihood of...

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How Zendesk’s Transparent AI Solutions Elevate Customer Trust and Satisfaction

As artificial intelligence becomes more integrated into our daily lives, businesses face a growing need to ensure their AI systems are transparent. AI transparency is all about making the inner workings of AI—its data, processes, and decisions—understandable to everyone involved. For companies that prioritize exceptional customer experiences (CX), being open about how AI operates isn’t just a nice-to-have; it’s essential for building trust and fostering deeper customer relationships. What Exactly is AI Transparency? AI transparency means shedding light on how AI systems work. It involves explaining: Where the data comes from: Are customer preferences, past purchases, or browsing habits...

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Voice Meets Digital: The AI Evolution of Modern Call Centers

Customer service has come a long way from the days of endless hold music and scripted responses. Today, the rise of AI-powered call centers is transforming how businesses interact with their customers, blending voice and digital channels to deliver faster, smarter, and more personalized support. This isn’t just a tech upgrade—it’s a shift toward creating seamless, human-like experiences that meet customers where they are. Let’s explore how AI is revolutionizing call centers and why Zendesk is leading the charge in this exciting space. How AI Is Changing the Call Center Landscape Call centers are evolving into intelligent customer experience...

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AI as a Service: How AIaaS is Redefining Efficiency in Customer Experience

Artificial intelligence (AI) has become an essential tool for businesses looking to enhance efficiency, innovate, and stay competitive. Yet, implementing AI can feel like a daunting task, especially for companies without the resources to build their own systems from scratch. That’s where AI as a Service (AIaaS) steps in—a game-changing solution that makes AI tools and capabilities accessible, scalable, and easy to use. In this guide, we’ll break down what AIaaS is, how it works, and why it’s reshaping industries. We’ll also dive into how Zendesk leverages AIaaS to empower businesses to deliver smarter, more efficient customer experiences. What...

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Enhancing your Zendesk with omni-channel commerce: CXBOX COMMERCE SOLUTION

In the fast-paced world of eCommerce, delivering great customer service can make all the difference. Many merchants choose Zendesk to increase the capabilities to cope with customer engagement via own brand.com and social messaging channels. However, handling customer inquiries from marketplaces, e.g. Shopee or Lazada, are still limited on Zendesk. CXBOX Commerce is here to help you manage customer inquiries from marketplace like Shopee or Lazada more efficiently, streamline your responses, and keep everything organized—all from one centralized platform, Zendesk. Whether you’re handling questions about products, order status, or returns, CXBOX Commerce brings all your customer interactions into one...

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Transforming Customer Service with Automated Quality Management

Quality is at the heart of exceptional customer service. It’s the defining factor that turns an ordinary interaction into one that truly stands out. But let’s be honest—traditional quality management can feel like an uphill battle. Manual reviews, periodic audits, and feedback sessions are not only time-consuming but often fall short of addressing the bigger picture. This is where Automated Quality Management (AQM) comes in, revolutionizing the way businesses ensure consistent, high-quality customer experiences.   Let’s explore what AQM is, why it’s a game-changer, and how Zendesk helps businesses integrate it seamlessly into their workflows. Understanding Automated Quality Management...

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