Facebook-f Youtube Linkedin
Search
Close this search box.
Facebook-f Youtube Linkedin
Search
Close this search box.

Category: Zendesk Updates EN

From Efficiency to Excellence: How Zendesk Can Transform Your Value Chain

Delivering exceptional products and services isn’t just about working hard—it’s about working smart. A key part of this process is mastering your value chain, a strategy that helps businesses streamline operations and maximize the value they deliver to customers.   But what exactly does a value chain involve, and how can it boost your business? Let’s break it down. What Exactly Is a Value Chain? Think of the value chain as your product or service’s journey—from conception to reaching your customer’s hands. Along the way, every activity involved adds (or sometimes detracts) from the value your customer experiences.   First introduced...

Continue reading

From Clicks to Bricks: How Zendesk Powers Omnichannel Retail

The shopping landscape is changing fast. Today’s customers want their experience to be smooth, connected, and flexible—no matter how they choose to interact with a brand. This is where omnichannel retail comes in, bridging the gap between online and offline channels to create a seamless shopping journey. In this article, we’ll dive into the essentials of omnichannel retail, check out some practical examples, and look at current trends. Plus, we’ll explore how Zendesk can support brands in building an effective omnichannel strategy. What is Omnichannel Retail? Omnichannel retail is all about creating a unified customer experience across every touchpoint....

Continue reading

Navigating Change with Confidence: The Power of Hypercare in Customer Experience

In the world of customer experience (CX), “hypercare” is more than just a buzzword; it’s a crucial phase for companies aiming to deliver impeccable service, especially during times of transition. Hypercare is that extra layer of support provided during critical stages—like product launches, major updates, or service transitions—to ensure that customers face minimal issues and feel supported throughout the change. Let’s break down what hypercare means, why it’s essential in CX, and how tools like Zendesk can help make hypercare a seamless part of your customer journey.  What is Hypercare? Hypercare is a dedicated period of heightened customer support,...

Continue reading

Why Digital Sales Matter: Driving Growth with Zendesk’s Smarter Tools

In today’s tech-savvy world, digital sales have become essential to business success. As customers rely more on digital channels for information and purchases, adapting to these changes isn’t just smart—it’s necessary. But what are digital sales, and why are they so important for modern businesses? Let’s break it down. What Digital Sales Are All About Digital sales involve using online tools, platforms, and data to connect with customers, nurture leads, and close deals. Unlike traditional sales methods, digital sales tap into online channels like social media, email, live chat, and e-commerce platforms. This approach is often more data-driven, enabling...

Continue reading

Tech Scale-Ups and Data-Driven CX: Turning Insights into Customer Satisfaction

Scaling a tech company brings unique challenges, but the right approach can lead to unprecedented customer success. Today’s consumers expect more than just quality products; they want meaningful interactions and seamless experiences. Data can be the key to unlocking these elevated experiences—if you know how to use it. Let’s explore how data-driven insights can help tech scale-ups boost customer experience (CX), with tools like Zendesk playing a crucial role in creating effective and scalable solutions.  Why Data Matters for CX in a Scaling Environment As tech companies grow, managing and analyzing customer data becomes essential. Customers expect speed, accuracy,...

Continue reading

Breaking Barriers: How AI is Driving Inclusive CX with Zendesk

In today’s world, customer experience (CX) is more than just a buzzword—it’s the lifeblood of any successful business. With the rapid rise of artificial intelligence (AI), CX is evolving at lightning speed, and one of the most exciting changes is how AI is helping make customer interactions more accessible and inclusive. This means that companies can now create experiences that cater to everyone, no matter their abilities or backgrounds. AI: Breaking Barriers in Customer Accessibility AI’s ability to analyze data and automate tasks is about more than just efficiency. It’s about ensuring that customers who might otherwise face challenges...

Continue reading

Building a Thriving Workforce: How Zendesk Empowers Your Workforce

In today’s fast-paced business world, a company’s success depends just as much on its people as it does on its products and services. And that’s where employee experience comes into play. It’s the sum of everything an employee experiences, feels, and perceives while working at your company—from their first day to their last. But employee experience isn’t just about making work more enjoyable. It’s about creating an environment where employees feel valued, supported, and empowered to do their best work. And when companies get this right, it shows. Productivity goes up, innovation flows freely, and employees stick around longer....

Continue reading

Boosting Ecommerce with Conversational AI: The Zendesk Advantage

In today’s fast-paced digital world, ecommerce customers expect quick, effortless service. That’s where conversational AI comes in—it’s helping brands streamline communication, simplify the shopping journey, and ultimately reduce customer effort. By integrating tools like Zendesk’s AI-powered solutions, businesses can transform the way they engage with customers, delivering a smoother, more satisfying experience.  Making Customer Support Easy Conversational AI—like chatbots and virtual assistants—can handle repetitive tasks and common questions, such as order tracking or product inquiries. This frees up human agents to focus on more complex issues that require a personal touch. Customers appreciate this efficiency, as they can get...

Continue reading

Uncovering Hidden Opportunities: A Guide to White Space Analysis with Zendesk

In today’s fast-moving business world, understanding your customers’ needs—and meeting them—has never been more crucial. It’s easy to assume that your current products or services are enough, but the truth is, there’s often more to explore. That’s where white space analysis comes in. This approach helps companies uncover gaps in their offerings and identify new ways to grow by addressing needs that have been overlooked. What Exactly is White Space Analysis? White space analysis is all about finding those opportunities in the market that haven’t been fully tapped yet. It’s about understanding where your customers feel underserved or where...

Continue reading

สัมมนาฟรี ไม่มีค่าใช้จ่าย

Google Workspace Exclusive Talks:

The Secrets to Transforming Your Business to Success

มาร่วมปลดล็อกศักยภาพธุรกิจด้วยประสบการณ์การทำงานรูปแบบใหม่ที่เหนือความคาดหมายจาก Google

ลงทะเบียนเข้าร่วมฟรี
+66 2 030 0066 (Thailand)
+86 21 62319153 (中国上海)
+65 69794102 (Singapore)
support@demeterict.com

Headquarter:
43 Thai CC Tower, 7Fl., Room 074,
South Sathon Rd., Yannawa, Sathorn,
Bangkok 10120, Thailand

上海办事处:
上海市徐汇区沪闵路9339号3层301室

Singapore Office:
531A Upper Cross Street
#04-95 Hong Lim Complex
Singapore 051531

About Us

Career

Privacy Policy

Follow Us

Whatsapp
Youtube
Linkedin-in
Copyright © 2025 DEMETER ICT | Powered by DEMETER ICT