The Zendesk event on April 17th, 2024 in Hong Kong was truly impressive! Generative AI has always been a hot topic, but we’ve struggled to find practical use cases for it. Zendesk Advanced AI changes that. By applying ChatGpt Generative AI, Zendesk Advanced AI goes far beyond just a smart linguistic chatbot. It saves tremendous time by automatically suggesting intents and answers to your chatbot flow. You can even generate knowledge articles from conversations between your agents and customers. This function optimizes your operation cost significantly.
But that’s not all, Zendesk Advanced AI also takes care of your customer service agents. It tells you how your customers feel and what they want, even helping your agents generate the proper replies in a different persona. It recommends customer service tools to use, such as macro and tags. One of the most impressive technological edges is how Zendesk Advanced wraps up voice calls from customers in a text format.
Not only does this ensure your customers are satisfied with your services, but it also increases your returned purchaser rate by 75% according to the CX Trends 2024 report.
Don’t miss out on this opportunity to learn more! Watch the on-demand video or contact us at www.demeterict.com for more details.
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