Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences.
When it comes to the customer experience, most companies are stuck in the dark. They still use legacy CRM platforms that are hard to change and only offer a one-dimensional view of customers.
Zendesk Sunshine represents a whole new approach. Sunshine is a modern CRM platform, native to AWS. It gives you a complete picture of the customer, using any data — from anywhere. It gives you the agility to innovate and the power to scale. Above all, it gives you the freedom to build the best customer experiences.
Sunshine is made up of 4 core components.
giving you everything you need to get a complete view of the customer experience.
FOR CX LEADERS
Put people—not legacy CRM—at the center of your business. Sunshine gives you the flexibility to identify, understand, and segment your customers for more personalized experiences.
Take back control of your customer data. Sunshine is an open platform designed to work with all of your business applications, so you can capture every customer interaction, no matter where it comes from.
FOR CIOs
FOR CIOs
Take back control of your customer data. Sunshine is an open platform designed to work with all of your business applications, so you can capture every customer interaction, no matter where it comes from.
Sunshine gives you the freedom to build modern customer applications your way. Use your favorite tools for complete control, with the flexibility of an open, standards-based platform.
The sky is the limit with Sunshine. Share valuable customer data to every part of your business and build something beyond traditional support.
Build custom apps that give your agents the information they need in one place, in Zendesk Support. All with the flexibility of the standards-based coding languages and development frameworks you already know.
Combine Sunshine data with external data sources, and build powerful apps so everyone in your organization can go beyond customer support.
Go beyond texting with AI, bots, and integrated apps for conversational business on any channel.
Build custom apps that give your agents the information they need in one place, in Zendesk Support. All with the flexibility of the standards-based coding languages and development frameworks you already know.
Combine Sunshine data with external data sources, and build powerful apps so everyone in your organization can go beyond customer support.
Go beyond texting with AI, bots, and integrated apps for conversational business on any channel.
