INTEGRATED TICKETING SYSTEM
A powerfully easy system for tracking, prioritizing, and solving customer support tickets
INTEGRATED TICKETING SYSTEM
A powerfully easy system for tracking, prioritizing, and solving customer support tickets
Easily offer support on any channel like email, messaging, social, help center, voice, bots, and community forums.
Give agents everything they need to deliver high quality support.
Stay agile with a powerful and flexible solution that can fit your business needs at any stage of growth.
Whether customers reach out over email, chat, phone, or any web, mobile, or social channel, every submission creates a ticket and enters a queue. Customers get a notification to confirm your support team received the request and that help is on the way. Meanwhile, robust tools like routing, CSAT ratings, time tracking, service level agreements, and more, ensure your agents won’t miss a beat.
Increase agent happiness and productivity. Give agents the ability to manage support across multiple channels, and the freedom to collaborate without switching between tabs or browsers.
Provide agents full customer context and tools like dynamic forms and custom ticket fields. Arm them with just the right level of detail they need to provide faster, more personalized responses.
Set up automations to improve agent bandwidth and produce faster resolutions. You can add a personalized touch to keep the exchange natural and on brand.
Our out-of-the-box apps empower admins to integrate with other business systems without requiring any code.
Gain visibility into your performance with pre-built dashboards or drill deeper with custom reports. Identify what customers need and ways to improve efficiency.
Whether your needs are minimal or complex, Zendesk provides the flexibility to build custom integrations and configure workflows.
“The concept of a shared ticketing system is valuable for every piece of a support organization. We can pull in every piece of Zendesk data into our internal database—furthermore, we can create an extraordinarily vivid picture of the customer journey. Zendesk provides a vast collection of integrations and opportunities for customization.”
Jeremy Flanagan
Customer Ops Project Lead of Tools at Instacart
