Facebook-f Youtube Linkedin
Search
Close this search box.
Facebook-f Youtube Linkedin
Search
Close this search box.

Tag: AI

AI-Customer-Interactions

The Next Big Disruption in CX: How Personal AI is Transforming Customer Interactions

Artificial Intelligence (AI) has already made waves in customer service, helping businesses automate tasks, personalize interactions, and respond faster than ever. But we’re now entering a new era—one where personal AI assistants are set to transform how customers interact with brands. From scheduling appointments to managing customer inquiries, AI-powered assistants are becoming an integral part of daily life. This shift isn’t just about making things more convenient for customers; it’s about redefining the way businesses engage with them. The question is: Is your company prepared for this next evolution in customer experience (CX)? The Rise of Personal AI Assistants...

Continue reading
AI-Agents-CX

The Rise of AI Agents: How They’re Reshaping Customer Experience

AI in customer service has come a long way. What started as simple, rule-based chatbots has now evolved into intelligent AI agents capable of handling complex tasks, learning from interactions, and even responding with empathy. This next wave of AI is not just an upgrade—it’s a game-changer for businesses looking to enhance efficiency, cut costs, and elevate customer experiences. But the real question is: Are you ready to implement it? Let’s dive into what makes these AI agents different, why they matter, and how Zendesk is helping businesses integrate them seamlessly into their customer service strategies. What’s Different About...

Continue reading
AI-CS-2025

AI is Changing Customer Service—Here’s What That Means for 2025

AI is no longer just a futuristic buzzword—it’s actively shaping the way businesses interact with their customers. In 2025, the role of AI in customer experience (CX) is expanding beyond simple automation, moving toward smarter, more personalized, and more efficient interactions that improve service quality while reducing operational strain. The challenge for businesses today isn’t whether to use AI, but how to integrate it in a way that enhances human connection rather than replaces it. With AI evolving at an incredible pace, companies that adopt the right tools will not only streamline their operations but also provide a smoother,...

Continue reading
AI-Startups-Scaleups

From Startups to Scaleups: How AI Supports Growth Without Sacrificing Service

Scaling a startup is an exciting yet challenging journey. As businesses grow, the demands on customer support, operations, and efficiency increase, making it harder to maintain the same level of service that early customers appreciated. This is where human-centric AI comes in—not as a replacement for human teams but as a powerful tool that enhances their capabilities, streamlines processes, and enables smarter decision-making. AI adoption is no longer just about automation. Startups that integrate AI in a way that supports human teams rather than replaces them can scale strategically without losing their personal touch. The right AI solutions can...

Continue reading
AI-Agent-Copilots

AI and Human Agents: Why Copilots Are the Future of Customer Service in 2025

AI has transformed the way businesses operate, especially in customer service. But while automation has brought speed and efficiency, it still lacks the human intuition, empathy, and problem-solving skills that customers value. That’s why businesses aren’t replacing human agents with AI—they’re enhancing them with agent copilots. These AI-powered assistants work alongside human agents, helping them respond faster, automate repetitive tasks, and make better decisions in real time. As we move into 2025, companies that integrate agent copilots into their customer service strategy will set a new standard for efficiency, accuracy, and customer satisfaction. What Are Agent Copilots? Think of...

Continue reading
AI-Transportation-CX

AI in Motion: The Future of Transportation and Customer Experience

The way we move people and goods is changing fast, and artificial intelligence (AI) is leading the charge. Whether it’s optimizing logistics, reducing delays, or making travel safer and more efficient, AI is helping the transportation industry evolve in ways we never imagined. But AI in transportation isn’t just about self-driving cars. It’s also powering real-time decision-making, predictive analytics, and automated customer support, helping businesses streamline operations while enhancing the overall customer experience. Companies that embrace AI are seeing lower costs, increased efficiency, and happier customers—all without the headaches of traditional, manual processes. Let’s explore the role AI is...

Continue reading
AI-Feedback-Loops

The Secret Behind AI’s Evolution: How Feedback Loops Enhance Customer Interactions

AI is revolutionizing the way businesses operate, especially when it comes to customer service. From answering inquiries to analyzing customer sentiment, AI has become a powerful tool for handling support efficiently. But what makes AI truly valuable isn’t just its ability to respond—it’s its ability to learn, adapt, and get better over time. At the heart of AI’s continuous improvement lies feedback loops—a process that helps AI refine its understanding, correct mistakes, and deliver smarter, more accurate responses. Just like people learn from experience, AI uses feedback to fine-tune its performance, making each interaction smoother and more effective. Let’s...

Continue reading
Zendesk-AI-QA

How Zendesk AI Ensures Consistent, High-Quality Customer Interactions

Great customer service isn’t just about answering calls quickly or solving problems efficiently—it’s about delivering a consistently high-quality experience with every interaction. That’s where quality assurance (QA) plays a crucial role. A solid QA process ensures that service teams meet high standards, follow best practices, and continuously improve. However, traditional manual QA methods—which often involve randomly reviewing a small percentage of calls or messages—are no longer enough. They take too much time, leave room for human error, and fail to capture the full picture of customer interactions. This is where automation comes in, helping businesses monitor conversations at scale,...

Continue reading
Shadow-AI-Risks

Shadow AI and Your Business: Understanding the Risks and Finding the Right Solutions

Artificial intelligence (AI) is transforming the way businesses operate, making everything from customer support to data analysis faster and more efficient. But with this rapid adoption comes a hidden challenge—Shadow AI. This term refers to AI tools and applications that employees use without approval from IT or security teams. While often well-intentioned, these unsanctioned tools can create serious security and compliance risks. So, how can businesses take full advantage of AI while ensuring it’s safe, secure, and properly managed? Let’s break down the risks of Shadow AI, how it affects businesses, and what you can do to keep it...

Continue reading

สัมมนาฟรี ไม่มีค่าใช้จ่าย

Google Workspace Exclusive Talks:

The Secrets to Transforming Your Business to Success

มาร่วมปลดล็อกศักยภาพธุรกิจด้วยประสบการณ์การทำงานรูปแบบใหม่ที่เหนือความคาดหมายจาก Google

ลงทะเบียนเข้าร่วมฟรี
+66 2 030 0066 (Thailand)
+86 21 62319153 (中国上海)
+65 69794102 (Singapore)
support@demeterict.com

Headquarter:
43 Thai CC Tower, 7Fl., Room 074,
South Sathon Rd., Yannawa, Sathorn,
Bangkok 10120, Thailand

上海办事处:
上海市徐汇区沪闵路9339号3层301室

Singapore Office:
531A Upper Cross Street
#04-95 Hong Lim Complex
Singapore 051531

About Us

Career

Privacy Policy

Follow Us

Whatsapp
Youtube
Linkedin-in
Copyright © 2025 DEMETER ICT | Powered by DEMETER ICT