Customer service has come a long way from the days of endless hold music and scripted responses. Today, the rise of AI-powered call centers is transforming how businesses interact with their customers, blending voice and digital channels to deliver faster, smarter, and more personalized support. This isn’t just a tech upgrade—it’s a shift toward creating seamless, human-like experiences that meet customers where they are. Let’s explore how AI is revolutionizing call centers and why Zendesk is leading the charge in this exciting space. How AI Is Changing the Call Center Landscape Call centers are evolving into intelligent customer experience...