Cross-border e-commerce customer service strategy From the past COVID-19 outbreak, E-commerce business grows up to 5 times. Due to various factors that facilitate consumers such as the development of smartphones, modern communications, various payment systems, lower shipping costs and governments in some countries supporting the establishment of warehouses, etc. Therefore, trade is not only confined to the country, but also expanding to the world. Including the emergence of e-Marketplace that collects products from various sources around the world in one place, the potential Cross-border e-commerce countries in the Asia-Pacific region are China, India, Vietnam and Indonesia. To continuously grow...