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Tag: customer service

How to launch a digital customer experience transformation_eng

How to launch a digital customer experience transformation

What is a customer experience transformation? First, let’s start with what the customer experience is: it’s everything related to a business that affects a customer’s perception and feelings about it. As previously mentioned, that includes customer service, but it also touches on the purchasing experience, marketing efforts, advertisements, and so on. When that experience is working well, your customers will be pleased and your business will thrive.  But every business at some point will need to undergo a customer experience transformation. While transforming that experience isn’t for the faint of heart because it’s complicated and challenging, and it touches...

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3 ways to say no to customers in a positive way_eng

3 ways to say no to customers in a positive way

3 ways to say no to customers in a positive way If you’re wondering how to say no to a customer without causing a stir, you’re not alone. Saying no is a lot more fraught than it used to be. In the past, when you couldn’t meet a customer’s demands, you might face anger or irritation and feel stressed out. Facing verbally or physically abusive customers was rare. While bad customer behavior is on the rise, most consumers still accept that they can’t get their way all the time. It’s more important than ever for customer service representatives to...

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5 tips for improving your customer self-service strategy

5 tips for improving your customer self-service strategy What is customer self-service?  Customer self-service is the process by which customers resolve their own problems without help from a support agent.  With today’s self-service tools, self customer service isn’t relegated to one platform. A customer can chat with a bot on your mobile app that connects that customer with a help center article. Your company can follow up via automated text message to see if the customer got answers they needed. If not, the customer can schedule a call with a support representative at their convenience. The foundation of a...

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Cross-border e-commerce customer service strategy

Cross-border e-commerce customer service strategy From the past COVID-19 outbreak, E-commerce business grows up to 5 times. Due to various factors that facilitate consumers such as the development of smartphones, modern communications, various payment systems, lower shipping costs and governments in some countries supporting the establishment of warehouses, etc. Therefore, trade is not only confined to the country, but also expanding to the world. Including the emergence of e-Marketplace that collects products from various sources around the world in one place, the potential Cross-border e-commerce countries in the Asia-Pacific region are China, India, Vietnam and Indonesia. To continuously grow...

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What opportunities are retailers missing in the digital transformation era?

What opportunities are retailers missing in the digital transformation era? Retailers  can get a head start on Instagram and other instant messaging apps, in order to make their customer service outstanding. This year’s National Retail Federation (NRF) event takes a break because of the pandemic that has turned the retail industry upside down and focuses on responding to change.  The world’s largest retail trade association invites industry experts to share their stories and advice about how to adapt to the new normal to cater consumers and adopt new communication channels. From adapting to the capabilities of e-commerce to seeking...

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Povison X Zendesk : Way to Boost Sales Efficiency

Forrester predicts that Cross Border purchases will comprise 20 percent of all worldwide e-commerce in 2022, with sales of $627 billion. It means that Cross Border E-commerce business continues to grow, because of enhanced localization, more payment options, the ease of ordering via mobile, making it easier for consumers to buy things from around the world. The way to boots sales efficiently and to be successful in Cross Broder E-commerce, not only need to concern about the product, competitors, market, promotion channels or transportation, but customer service is also one of the most important factors that should not be...

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2022 CX Trends: Let Zendesk meet your business needs!

The New Way of CX As a business owner, it is indeed important to pay attention to consumer behavior trends, since technology has an influence on how we live our lives.  However, consumers are looking for something essential and trustworthy. As a result, we are always upgrading and keeping up with the latest developments. So that companies may adapt to the ever-changing demands of their consumers. So, today we have summarized 6 trends in creating CX (Customer Experience) that are suitable for consumer behavior for 2022 by Dr. Warunyu Suchiworaphanpong, CEO of Demeter ICT Company.  He delivered a lecture...

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What are the 5 Benefits of AI Chatbot for Customer Service?

If you are one of those who are still hesitant about whether AI Chatbot is right for your business? This article will answer all you need to know about using AI Chatbot for customer service. The AI ​​(Artificial Intelligence) system that everyone has seen in sci-fi movies may be as terrifying and terrifying as many stories say, but AI bots are actually not as scary as you might think. Plus, the AI ​​bot industry is growing every year because it is a concrete technology that brings significant benefits to the world of business and customers. According to The bot...

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Messaging best practices for better customer service

Forty-two percent of people worldwide have a smartphone, and 87 percent of smartphone owners use messaging. Let those numbers sink in for a minute. Customers overwhelmingly want to interact with businesses on the same messaging channels they use in their personal lives. They’re also looking to connect with brands through live chat on their web and mobile apps. Messaging already had the highest customer satisfaction score of any support channel before COVID-19, with a CSAT of 98 percent. And now, with consumers quarantined at home and relying on technology to communicate even more, the amount of time they’re spending on...

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Google Workspace Exclusive Talks:

The Secrets to Transforming Your Business to Success

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