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Tag: CX

Zendesk + Cart Recovery = More Sales: A Guide for E-commerce Teams

If you run an online store, you’ve probably felt that sting—when a customer adds something to their cart, seems ready to buy… and then disappears. It’s one of the most common frustrations in e-commerce. In fact, nearly 70% of all online shopping carts are left behind, according to research from the Baymard Institute. But here’s the thing: an abandoned cart doesn’t have to be a lost sale. In many cases, it’s actually a chance to re-engage, start a conversation, and turn that hesitation into a purchase. That’s where Zendesk comes in. It gives online businesses the tools to reach...

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AI-Trust-Gap

The AI Trust Gap

AI is no longer optional. It’s the core of customer experience innovation—but most companies aren’t ready. According to our latest AI Trust Report: Only 23% of companies feel highly prepared to manage AI governance. 65% are still in early stages of creating generative AI strategies. Customers’ willingness to engage with AI hinges on whether they feel respected, protected, and understood. The risk? Without strong safeguards, companies face data leaks, bias, regulatory fines, and loss of customer trust. Discover how to deploy AI with confidence. Download the report...

AI-Reshape-HR

Three Ways AI Will Reshape HR by 2028

Reimagine Employee Service with AI—Deliver Faster, Smarter HR Experiences See how Dutch Bros Coffee reduced HR ticket resolution time from 23 hours to just 1.3 minutes with Zendesk and discover how AI empowers HR to: Deliver always-on support Personalize every interaction Proactively solve employee needs before they ask Download the full report to prepare your HR team for 2028 and beyond. Download the report...

Zendesk-AI-Effect

Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

Great customer experience isn’t just a goal—it’s a competitive advantage. The Zendesk AI Effect Report reveals how top brands are using AI to boost productivity, enhance service quality, and drive real business results. See how AI-powered CX is saving teams hours every week, cutting costs, and delivering measurable ROI. Download the report to see how AI can transform your CX. Download the report...

Finance-Zendesk-CX

How Financial Institutions Use Zendesk to Improve CX Across Every Channel

The New Standard for Customer Support in Finance Let’s face it—no one wants to wait in line at a bank branch anymore. In today’s digital-first world, customers expect fast, easy, and consistent service across all the channels they use—whether that’s chat, email, phone, social media, or even a mobile app. That’s where omnichannel support comes in. In simple terms, omnichannel support means giving customers the freedom to move between support channels without losing context. For example, a customer might start by asking about a loan on live chat, follow up later via email, and finalize everything over the phone....

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Adaptive-AI-Zendesk

Adaptive AI in Action: Zendesk’s Bold Step Toward Autonomous CX

When it comes to delivering great customer experiences, Zendesk has long been a trusted name. With over 4.6 billion resolutions powered annually through its platform, the company knows a thing or two about effective support. But in a world where customer expectations are rising and complexity is the norm, even the best service platforms face limits—especially when traditional automation can’t keep up. That’s why Zendesk’s collaboration with OpenAI marks such a turning point. From Scripted Bots to Adaptive Conversations Conventional automation in customer service has typically relied on one major principle: intent recognition. A customer sends a message, the...

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Transforming-Customer-Experience

How AI Is Transforming Customer Experience—And Why Zendesk Leads the Way

Customer expectations are evolving at lightning speed. Today, it’s not just about resolving issues—it’s about creating seamless, personalized experiences that feel effortless and human. And behind the scenes of many successful customer experiences? Artificial intelligence. AI is no longer a buzzword or a distant concept. It’s here, and it’s quietly powering the most intuitive, efficient, and satisfying interactions customers have with businesses. From faster response times to hyper-personalized support, AI is setting a new standard—and companies are racing to keep up. Why AI Is the CX Game-Changer At its core, AI is helping businesses become more proactive, responsive, and...

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AI-Customer-Interactions

The Next Big Disruption in CX: How Personal AI is Transforming Customer Interactions

Artificial Intelligence (AI) has already made waves in customer service, helping businesses automate tasks, personalize interactions, and respond faster than ever. But we’re now entering a new era—one where personal AI assistants are set to transform how customers interact with brands. From scheduling appointments to managing customer inquiries, AI-powered assistants are becoming an integral part of daily life. This shift isn’t just about making things more convenient for customers; it’s about redefining the way businesses engage with them. The question is: Is your company prepared for this next evolution in customer experience (CX)? The Rise of Personal AI Assistants...

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AI-CS-2025

AI is Changing Customer Service—Here’s What That Means for 2025

AI is no longer just a futuristic buzzword—it’s actively shaping the way businesses interact with their customers. In 2025, the role of AI in customer experience (CX) is expanding beyond simple automation, moving toward smarter, more personalized, and more efficient interactions that improve service quality while reducing operational strain. The challenge for businesses today isn’t whether to use AI, but how to integrate it in a way that enhances human connection rather than replaces it. With AI evolving at an incredible pace, companies that adopt the right tools will not only streamline their operations but also provide a smoother,...

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