Learn how self-service support and agents can work to provide an exceptional service experience that keeps customers coming back. To give outstanding support, customer service teams require their systems, tools, processes—and most of all—people to function in harmony. But in place of personalized service, self-service support is your stand-in, and it has to be just as good as your agents. This harmonic approach is important because 69 percent of consumers want to resolve as many problems as possible on their own via self customer service options, according to the Zendesk Customer Experience Trends Report. Of course, self-service solutions don’t...
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