There are many different ticketing systems available to choose from. Not all of these ticketing systems are equally good, but others have better features than others. There are a handful of features to look for when choosing the right solution for your business. In this article we are introducing 5 mandatory features that every great ticketing systems should have. 1 . Everything at a glance According Forrester study 42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, out of date user interfaces, and multiple applications. The main screen of a ticketing system is...

Almost all of us have been using ticketing system at least couple times. You often don’t even know yourself when you are using ticketing system. For example, if you send email to some company, they are probably going to handle your mail in their ticketing system. It is same think in every channel. It is much more efficient to collect all the customers issues to one place than handle every channel separate. If ticketing system is built example around email there is really no way to make sure that tickets are read by the right person or to track...