📍”Pain Point” is a problem that customers face for some reasons that cause negative feelings or make life more difficult. If you compare pain point to the goal of many organizations that want their customers to feel good about their brand, it’s not wrong to say that pain point is the opposite of building a good brand image. For this article, let’s delve into customer service pain point, both from a business owner’s perspective and from a customer experience perspective, and how Zendesk can help. Pain Point in Business Owner’s Corner 1. Customers are not satisfied with the service....

Did you know? According to the survey, 61% of customers are satisfied with communicating with a staff member by email. 44% are satisfied with phone service And 73% preferred live chat customer service the most. Installing live chat on a website today is not that new. It is undeniable that many social communication behaviors in our lifestyles are increasingly swayed by messaging. Many companies are often installing live chat as an alternative channel for their customers. contacting staff But if you want to deliver a good customer experience via live chat or expect long-term business growth, Live chat also...

interested in and pushed for equality in many countries around the world for quite some time. Because the difference in skin color is not a measure of talent, goodness, or success. The difference in skin tone has been something that people have been Zendesk has its users and employees with a wide range of skin tones, and Zendesk recognizes the importance of equality that people around the world are demanding. This led the developers of Zendesk Agent Workspace to design a skin tone selection feature for emojis. To represent the diverse user base (Agents) of Zendesk. How to choose...