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Zendesk Support 是什么?

Zendesk Support 是一个美观简洁的系统。

用于追踪、排列优先等级并解决客户支持工单。

Zendesk Support 的优点

提高顾客满意度

给予客户想要的 — 快捷而简便的问题解决方式。 Zendesk Support 为您随时随地提供个人化的支持，以保证客户的满意度。

助力的支持

工作效率高的代理会让顾客的滿意度提高。给予其需要的所有支持工具和信息，以便为客戶提供最好的服务。

解决业务的困扰

您可以自定义设定任意的工作流程。
Zendesk Support 的软体非常强大，足已处理最复杂的业务，与此同时具备足够的灵活性应对不同的业务规模。

适用于所有类型的团队和企业的 Helpdesk 软件

Zendesk Support 的界面非常直观，以支持代理为主。

您所需的一切都位于一个动态服务台界面中，您可以使用代理轻松高效地与客户进行互动。

Zendesk Support 的设计旨在具有灵活性。

它随即可用，亦可按您的偏好进行设定。您可自订工作流程或使用 app 进行整合 —— 无论您如何使用，Zendesk Support 都具有足够的灵活性满足您的支援需要。

Zendesk Support 为您提供深入的见解，以评估和改善客户服务。

通过客户满意度评级了解客户的意见 , 并运用业绩报告与仪表板取得分析 , 了解您的业绩情况。

Learn more about Zendesk

Zendesk Suite , 开始免费试用

CX Transformation Service
Tesco
“Zendesk allows us to treat our colleagues with as much care as we give our customers.” - Adam Bruce Lead Product Manager, Service Desk at Tesco
Airbnb
“Having a partner that really understands our business, and how ambitious we are, is huge—because service, at the end of the day, needs to be in lockstep with every single track of work that’s happening within Airbnb.” Shirley Lin Product Lead of the Support Products Group at Airbnb
Riot Games
“Zendesk is very much focused on the 'player' experience, like we are. I feel like we’ve always been able to speak honestly with each other.” Shaun 'BlueFire' Randall Product Manager Support Engineering at Riot Games
Discord
"If we hadn’t invested so heavily in incredible support and our customer experience, we’d probably be just another app. Even if we’re just sharing cat memes, we’re constantly engaging with our customers, so they feel like they really know us as people. That’s a big part of our brand, and that starts with great support." - Danny Duong Director of Customer Experience at Discord
Evernote
“We love the help center in Zendesk because it’s easy to use. We get some great analytics out of it in terms of which articles are being used the most. It helps us to make adjustments and to see what’s helping our users.” - Gerald Hastie Director, Global Customer Experience at Evernote
Cathay Pacific Airways
“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication of our customers and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.” - Lawrence Fong Group GM IT and Digital, Cathay Pacific Airways
LINEMAN
Demeter ICT participated in Zendesk implementation at LINE MAN WONGNAI. The scope of work is involved with customer service process design, configuration, integration with Telephony, training, testing, data migration and Go-Live Support. The system was up and ready in one month.
KERRY EXPRESS
Demeter ICT involved in Zendesk implementation at Kerry Express, starting from customer service process design, configuration, integration with Telephony and Chatbot, training, testing, data migration and Go-Live Support. The implementation time was around two months.
TRUE
Demeter ICT helps TRUE implement the Zendesk system. The scope of work is involved with customer service process design, configuration, training, testing, data migration and Go-Live Support. This is another ideal case that the customer started from a small portion of Zendesk deployment in order to prove the concept and expand significantly during the past few years.
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